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🧺Deleting an entire Product with Active Subscriptions

This guide is specifically for products with active subscriptions.

To completely remove a product with Active Subscriptions, follow these steps carefully:

Step 01 - Cancel Active Subscriptions

  1. First, you have to remove all the active subscriptions from the Stripe. To that, you have to log in to your Stripe account first.

  2. Then, navigate to the Subscriptions page.

  1. Locate the product with active subscriptions and click on its name. Once the product details load, the number of active subscriptions will be visible under the Subscription column.

  1. Select the required price tier that has active subscriptions. When the price details load, click on the active subscription count under the Subscription column to view all active subscription products.

  1. Click on the three dots (...) next to a subscription and select the Cancel Subscription option. A pop-up will appear for confirmation.

  1. Here there are multiple options you can select regarding the cancellation.

  • Immediately: Cancels the subscription on the same day.

  • End of the Current Period: Cancels the subscription on its next renewal date, allowing users to continue using the product until then.

  • On a Custom Date: Cancels the subscription on a specific date you provide.

You can also decide whether to offer a refund to the user. Once you've made your selections, click the Cancel Subscription button to finalize the cancellation. The subscription will then be canceled according to the chosen criteria.

Step 02 - Archive the Product

  1. After canceling all active subscriptions, locate the product in Stripe. Then, click on the three dots (...) next to the product name and select Archive Product.

Ensure all active subscriptions are canceled before archiving the product. Once archived, the subscriptions will no longer be active.

Step 03 - Sync the Dashboard

  1. Log in to the dashboard using https://admindash.torchlabs.xyz/

  2. Navigate to Products Tab and select the product you want to sync.

  1. Click on the Pencil sign and then click on the Sync with Stripe button. If you received an error message, just ignore that. Then, Refresh the page and your product will be removed from the Dashboard. You can verify the same by checking the User Dashboard.

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